公立医院预住院流程建设探索与思考

Exploration and Reflection on the Construction of Pre-admission Processes in Public Hospitals

  • 摘要: 预住院是优化医疗服务流程、缓解“看病难”问题的重要举措,但当前预住院流程尚缺乏统一标准。本文系统分析预住院流程设计中的关键节点与风险因素,并提出优化策略,以期为相关政策的制定与医院实践提供依据。通过构建预住院“正向-逆向”双流程模型,并基于利益相关者理论(患者、医院、医政、医保)识别风险点,发现预住院可缩短平均住院日、提升床位周转率,并改善患者满意度,但其存在财务跨期结算、医保政策适配性挑战、信息系统整合需求及医疗安全边界界定等风险点。为优化预住院流程,规避其中的风险,本研究从准入标准、模式选择、费用结算、预住院-住院状态转换、取消预住院等方面探讨了预住院流程框架的优化方案,为公立医院提供了实践参考。笔者认为预住院需“医院-医保-医政”三方协同:医院应做好顶层设计、持续优化流程、建立动态风险评估机制;医保部门需为跨期医保结算给予支持;医政部门需出台指导性政策或标准化指南。通过多部门联动、多方协作,不断推进预住院流程的优化与创新,从而为患者提供更加高效、便捷的医疗服务体验。

     

    Abstract: Pre-admission is a critical initiative to optimize medical service processes and alleviate the challenge of "difficult access to healthcare. "However, there is currently a lack of standardized protocols for pre-admission procedures. This study aims to systematically analyze key nodes and risk factors in pre-admission process design and propose optimization strategies, providing a foundation for policy formulation and hospital practices. By constructing a "forward-reverse" dual-process model of pre-admission and identifying risk points based on stakeholder theory (patients, hospitals, healthcare administration, and insurance), the study reveals that while pre-admission can reduce the average length of stay, improve bed turnover rates, and enhance patient satisfaction, it also presents risks such as cross-period financial settlement, challenges in insurance policy adaptability, demands for information system integration, and the need for defining medical safety boundaries. To optimize the pre-admission process and mitigate these risks, this study explores framework improvements in areas including eligibility criteria, mode selection, cost settlement, transition between pre-admission and inpatient status, and cancellation of pre-admission, offering practical guidance for public hospitals. The authors argue that pre-admission requires tripartite collaboration among hospitals, insurers, and healthcare administrations: hospitals should establish top-level design, continuously refine processes, and implement dynamic risk assessment mechanisms; insurance providers should support cross-period settlement policies; and healthcare administrations should issue guiding policies or standardized protocols. Through multi-department coordination and collaborative efforts, the optimization and innovation of pre-admission processes can be advanced, ultimately delivering more efficient and convenient healthcare experiences for patients.

     

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