基于医护一体化的乳腺癌化疗门诊全程管理模式的构建与实践

Construction and practice of the whole management model of breast cancer chemotherapy outpatient clinic based on doctor-nurse integration mode

  • 摘要: 目的 探讨基于医护一体化的乳腺癌化疗门诊全程管理模式的构建、 实践过程及运行效果, 以期为乳腺癌化疗患者的规范化管理提供参考。 方法 2019年, 北京协和医院乳腺外科通过组建医护一体化团队, 构建包含化疗准备期、 化疗期、 化疗间歇期的全程管理路径, 建立了全流程预约、 分时段就诊、 可实现患者闭环式管理的医护一体化乳腺癌化疗门诊全程管理模式。 比较该模式建立前( 2018 年) 和建立后( 2019 年) 医疗效率指标、 化疗安全指标、 化疗门诊人力配比情况、 患者及医护满意度, 以评价其运行效果。 结果 该模式建立前, 患者就诊等待时间为 30~120(( 75.40±20.97) min, 化疗门诊年化疗总量为 8715 人次,每日需调配 2 名病房护士参与化疗门诊工作; 模式建立后, 患者根据化疗方案按预约时段到院直接化疗, 无需等待化疗, 化疗门诊年化疗总量为 10101 人次, 2个化疗单元可分时段相互调配人力, 病房化疗护士由机动状态转为储备状态, 且护理不良事件、 导管相关不良事件、 化疗不良反应发生率与模式建立前一致, 均保持为 0%。 与模式建立前比较, 模式建立后患者与医护满意度各维度评分及总分均显著升高, 差异具有统计学意义(( P 均<0.05)。 结论 基于医护一体化的乳腺癌化疗门诊全程管理模式有助于提升医疗服务效率、 保障化疗安全、 优化人力资源配置、 提高医患双方满意度。

     

    Abstract: Objective To explore the construction, implementation, and operational effectiveness of an integrated Doctor-Nurse integration model for breast cancer chemotherapy outpatients, and to provide a reference for the standardized management of breast cancer chemotherapy patients. Methods In 2019, the Breast Surgery Department of Peking Union Medical College Hospital set up a medical and nursing integrated team to build a whole process management path including chemotherapy preparation period, chemotherapy period, and chemotherapy interval, and established a whole process appointment, time based treatment, and closed-loop management of patients in breast cancer chemotherapy clinic. We compared medical efficiency indicators, chemotherapy safety indicators, staffing ratios in the chemotherapy outpatient department, and satisfaction levels of patients and medical staff before (2018) and after (2019) the implementation of this model to evaluate its effectiveness. Results Before the implementation of the model, the average waiting time for patients was 30– 120 minutes (75.40±20.97 min), the annual chemotherapy volume in the outpatient department was 8,715 patient-visits, and two ward nurses were required daily to support the chemotherapy outpatient department. After the implementation of the model, patients were able to receive chemotherapy directly upon arrival at the hospital according to their scheduled time slots without waiting. The annual chemotherapy volume increased to 10,101 patient-visits. The two chemotherapy units could flexibly adjust staffing according to time slots. Ward chemotherapy nurses transitioned from an on-call status to a reserve status. The incidence rates of nursing adverse events, catheterrelated adverse events, and chemotherapy-related adverse reactions remained at 0%, consistent with the pre-implementation period. Compared with the pre-implementation period, the satisfaction scores of patients and medical staff in all dimensions and the total scores significantly increased after the implementation of the model, with statistically significant differences (P<0.05 for all). Conclusion The integrated doctornurse management model for breast cancer chemotherapy outpatients, after construction and practical verification, has been shown to effectively enhance medical service efficiency, ensure chemotherapy safety, optimize the allocation of human resources, and improve the satisfaction of both medical staff and patients.

     

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