妇科教学门诊与普通门诊患者满意度比较及影响因素分析

Comparison of Patient Satisfaction Between Gynecological Teaching Outpatient Clinics and General Clinics and Analysis of Influencing Factors

  • 摘要: 目的 评估妇科教学门诊患者的满意度水平,并探讨其相关影响因素,为优化教学门诊运行模式提供依据。方法 本研究为单中心回顾性横断面调查,纳入2023年5月至2025年7月于北京协和医院妇科教学门诊(教学门诊组)与普通门诊(普通门诊组)就诊的患者。采用中文版患者满意度问卷-18开展满意度调查,以患者5级有序总体满意度为主要结局;运用有序Logistic回归分析满意度的独立影响因素。结果 共入组1146例患者(教学门诊组578例,普通门诊组568例),其中985例完成问卷随访(教学门诊组496例,普通门诊组489例),应答率为85.9%。教学门诊组5级有序总体满意度高于普通门诊组(OR=6.09, 95%CI:3.74~9.91,P<0.001),总体满意度评分亦显著高于普通门诊组(3.99±0.26)分比(3.92±0.46)分,95%CI:0.02~0.11,P=0.005。在各维度中,教学门诊组的医患沟通维度评分更优(3.99±0.57)分比(3.81±0.63)分,P<0.001;但技术服务质量(3.03±0.19)分比(3.26±0.48)分,P<0.001与人文关怀(3.32±0.53)分比(3.46±0.62)分,P<0.001维度的评分低于普通门诊组。多因素有序Logistic回归分析显示,诊疗时长≥10 min (OR=1.75, 95%CI:1.14~2.70,P=0.011)及教学门诊模式(OR=5.39, 95%CI:3.25~8.95,P<0.001)是患者满意度高的独立正向影响因素。结论 妇科教学门诊患者总体满意度较高,在医患沟通维度表现突出,但技术服务质量与人文关怀仍存在提升空间;充足的诊疗时长及教学门诊模式与患者的高满意度相关。

     

    Abstract: Objective To evaluate patient satisfaction levels in a gynecological teaching clinic and to explore its associated influencing factors, so as to provide evidence for optimizing the operational model of teaching clinics. Methods This was a singlecenter retrospective crosssectional survey. Patients who attended the gynecological teaching clinic (teaching clinic group) and the general outpatient clinic (general clinic group) at Peking Union Medical College Hospital from May 2023 to July 2025 were enrolled. Satisfaction was assessed using the Chinese version of the Patient Satisfaction Questionnaire18, with the 5level ordinal overall satisfaction as the primary outcome. Ordinal logistic regression was employed to identify independent influencing factors of satisfaction. Results A total of 1146 patients (578 in the teaching clinic group and 568 in the gener-al clinic group) were enrolled, among whom 985 completed the questionnaire followup (496 in the teaching clinic group and 489 in the general clinic group), yielding a response rate of 85. 9%. The 5level ordinal overall satisfaction was higher in the teaching clinic group than in the general clinic group (OR=6. 09, 95% CI:3. 74-9. 91, P<0. 001), and the overall satisfaction score was also significantly higher in the teaching clinic group(3. 99±0. 26) vs. (3. 92±0. 46), 95% CI:0. 02-0. 11, P=0. 005. In terms of subdomains, the teaching clinic group scored better in doctorpatient communication(3. 99±0. 57) vs. (3. 81±0. 63), P<0. 001, but scored lower in technical service quality(3. 03±0. 19) vs. (3. 26±0. 48), P<0. 001 and humanistic care(3. 32±0. 53) vs. (3. 46±0. 62), P<0. 001 compared with the general clinic group. Multivariable ordinal logistic regression analysis showed that consultation duration ≥ 10 minutes (OR=1. 75, 95% CI:1. 14-2. 70, P=0. 011) and the teaching clinic model (OR=5. 39, 95% CI:3. 25-8. 95, P< 0. 001) were independent positive influencing factors for higher patient satisfaction. Conclusions Patient satisfaction in the gyneco-logi-cal teaching clinic is relatively high, with notable strength in doctorpatient communication; however, there re-mains room for improvement in technical service quality and humanistic care. Adequate consultation duration and the teaching clinic model are associated with higher patient satisfaction.

     

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